Frequently Asked Questions
BatchDialer is a cloud-based multi-line dialing solution for small businesses and enterprises worldwide. It features a powerful outbound predictive and preview dialer, real-time analytics, and a built-in CRM tool for call management.
A preview dialer allows the caller to view contact details before initiating a call and is best for complex conversations where research is required. A predictive dialer calls multiple phone numbers simultaneously and is best for high-volume outbound dialing.
No. In order to maintain high connect rates and reduce the frequency of phone number replacement, individual agents can dial up to 3 numbers simultaneously on Basic plans and 5 numbers on Advanced plans. Activating Rapid Fire Mode (available on advanced plans) reduces agent time to near-zero by firing off another outbound call as soon as the last one ends.
Rapid Fire Mode reduces agent wait time by automatically firing off another outbound call as soon as the last one ends.
Advanced Reputation Management, powered by CallerReputationID.com, references more than a dozen sources and carriers to update your spam score daily. Quickly view which sources have flagged numbers as spam, and see what your contacts see with physical device monitoring.
When one of your phone numbers gets flagged for spam, BatchDialer will automatically replace it with a fresh one from your pool of numbers. Don’t have clean numbers? That’s ok! We’ll purchase one from our pool so you can “set and forget” your phone number health management.
BatchDialer maintains a stockpile of phone numbers that are frequently cooled off to remove spam flags. It is recommended that you register your phone numbers with providers to maintain a clean reputation.
BatchDialer does not provide lists. However, our sister product, BatchLeads, allows you to build and skip trace targeted lead lists. It integrates directly with BatchDialer for a seamless lead generation and marketing solution.
BatchDialer offers month-to-month subscriptions, annual contracts, and annual-paid-monthly contracts. Month-to-month subscriptions can be canceled at any time. Annual subscriptions and contracts are automatically renewed unless a cancellation notice is prior to the one-year anniversary of the initial sign-up date.
We accept most credit and debit cards, including Visa, Mastercard, American Express and Discover. For annual and custom plans, ACH is available upon request. Contact sales for more information.
After your free trial period ends, you will be automatically billed on a monthly or annual basis, depending on your plan term and the price you selected at checkout. To request a product demo, please contact sales.
Subscribers who choose month-to-month billing can cancel at anytime and they will not be charged for the following month. We do not offer partial refunds if you cancel before the end of your most recently paid billing cycle.
We do offer volume-based discounts. Please contact sales for more information.
For all plans, standard customer support is available by phone, chat, and email at support@batchservice.com. Technical support is available via email at techsupport@batchservice.com
Phone Hours
Type | Phone Number | Hours of Operation |
---|---|---|
General Support | (888) 814-1815 | Mon – Fri 6am – 6pm MST |
Standard Technical Support | (844) 794-1800 | Mon – Fri 6am – 6pm MST |
Online Chat |
| Mon – Fri 6am – 6pm MST |
Our basic plan provides group onboarding and self-serve support & education. For advanced users, we offer dedicated meetings to assist with the configuration of BatchDialer’s advanced features. In addition, we provide comprehensive training on our reputation monitoring feature, as well as other consultation services to help our customers get the most out of our dialer solution.