Frequently Asked Questions

What is BatchDialer?

BatchDialer is a cloud-based multi-line dialing solution for small businesses and enterprises worldwide. It features a powerful outbound predictive and preview dialer, real-time analytics, and a built-in CRM tool for call management.

What's the difference between a preview & predictive dialer?

A preview dialer allows the caller to view contact details before initiating a call and is best for complex conversations where research is required. A predictive dialer calls multiple phone numbers simultaneously and is best for high-volume outbound dialing.

What are the technical requirements to use BatchDialer?

requirement chart

Can I dial more than 5 lines at once?

No. In order to maintain high connect rates and reduce the frequency of phone number replacement, individual agents can dial up to 3 numbers simultaneously on Basic plans and 5 numbers on Advanced plans. Activating Rapid Fire Mode (available on advanced plans) reduces agent time to near-zero by firing off another outbound call as soon as the last one ends.

What is Rapid Fire Mode?

Rapid Fire Mode reduces agent wait time by automatically firing off another outbound call as soon as the last one ends.

How does Advanced Reputation Management work?

Advanced Reputation Management, powered by CallerReputationID.com, references more than a dozen sources and carriers to update your spam score daily. Quickly view which sources have flagged numbers as spam, and see what your contacts see with physical device monitoring.

How does Auto Replacement work?

When one of your phone numbers gets flagged for spam, BatchDialer will automatically replace it with a fresh one from your pool of numbers. Don’t have clean numbers? That’s ok! We’ll purchase one from our pool so you can “set and forget” your phone number health management.

How does BatchDialer maintain clean numbers?

BatchDialer maintains a stockpile of phone numbers that are frequently cooled off to remove spam flags. It is recommended that you register your phone numbers with providers to maintain a clean reputation.

Do I provide my own lists and/or can I purchase lists through you?

BatchDialer does not provide lists. However, our sister product, BatchLeads, allows you to build and skip trace targeted lead lists. It integrates directly with BatchDialer for a seamless lead generation and marketing solution.

What kinds of contracts do you offer?

BatchDialer offers month-to-month subscriptions, annual contracts, and annual-paid-monthly contracts. Month-to-month subscriptions can be canceled at any time. Annual subscriptions and contracts are automatically renewed unless a cancellation notice is prior to the one-year anniversary of the initial sign-up date.

What types of payment do you accept?

We accept most credit and debit cards, including Visa, Mastercard, American Express and Discover. For annual and custom plans, ACH is available upon request. Contact sales for more information.

What happens when my free trial ends?

After your free trial period ends, you will be automatically billed on a monthly or annual basis, depending on your plan term and the price you selected at checkout. To request a product demo, please contact sales.

What is your refund policy?

Subscribers who choose month-to-month billing can cancel at anytime and they will not be charged for the following month. We do not offer partial refunds if you cancel before the end of your most recently paid billing cycle.

Do you offer discounts based on volume of seats/licenses?

We do offer volume-based discounts. Please contact sales for more information.

What are my available support channels and hours?

For all plans, standard customer support is available by phone, chat, and email at support@batchservice.com. Technical support is available via email at techsupport@batchservice.com

 

Phone Hours

Type

Phone Number

Hours of Operation

General Support

(888) 814-1815

Mon – Fri 6am – 6pm MST

Standard Technical Support

(844) 794-1800

Mon – Fri 6am – 6pm MST

Online Chat

 

Mon – Fri 6am – 6pm MST
 
 
What's the benefit of personalized onboarding and training?

Our basic plan provides group onboarding and self-serve support & education. For advanced users, we offer dedicated meetings to assist with the configuration of BatchDialer’s advanced features. In addition, we provide comprehensive training on our reputation monitoring feature, as well as other consultation services to help our customers get the most out of our dialer solution.

Thank you!

We will be in touch with you shortly.

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