Frequently asked questions (FAQs)
BatchDialer is a cloud-based multi-line dialing solution for small businesses and enterprises worldwide. It features a powerful outbound predictive and preview dialer, real-time analytics, and a built-in CRM tool for call management.
A Preview Dialer lets you review contact details before placing each call, giving you more control for research-heavy or complex conversations. A Predictive Dialer automatically calls multiple numbers at once and connects you when someone answers, maximizing talk time and call volume.
Yes. Depending on your plan, BatchDialer allows you to dial 3–5 numbers simultaneously, helping you increase live conversations and connect with more prospects in less time.
Yes. BatchDialer gives you the option to scrub your lists against the Federal Do Not Call (DNC) registry, and we automatically filter out known litigators by default—helping you reduce compliance risk and avoid costly mistakes.
Yes. BatchDialer supports multiple inbound call options, including system callbacks, IVRs (interactive voice response), voicemail handling, and call forwarding—so you never miss an opportunity to connect with a lead.
BatchDialer integrates with leading platforms like PropStream, BatchLeads, Podio, HubSpot, Zapier, and more—making it easy to sync leads, automate workflows, and streamline your outreach across your entire tech stack.
Every BatchDialer plan includes built-in phone number reputation monitoring to detect carrier flags and spam risks. With optional automatic number replacement, you’ll always be dialing from clean numbers—so more of your calls get answered.
Yes. BatchDialer includes a built-in CRM to help you track call results, set appointments and tasks, store notes, and manage recordings—all in one place. Plus, we integrate with leading industry CRMs for added flexibility.
Yes. When available, BatchDialer shows property photos and important property details for your uploaded addresses—such as vacancy status, MLS data, ownership length, and pre-foreclosure status—helping you have more informed, personalized conversations.
All plans include standard customer support via live chat and email at support@getbatch.co. Live chat is available Monday–Friday from 6 AM–6 PM and can be accessed by clicking the “B” icon in the bottom-left corner of our products and website.
We also offer free live onboarding sessions to help you get set up quickly and start dialing with confidence.
Yes. We provide live group onboarding sessions to help you get set up quickly and start dialing with confidence. Our team walks through setup, best practices, and key features—so you can maximize connection rates and get results faster.
Month-to-month subscribers can cancel at any time to avoid being charged for the next billing cycle. We do not offer partial refunds for unused time within an active billing period.
Refunds are available within 72 hours of your most recent subscription purchase, provided there has been no usage on the account during that time.
Yes. We provide discounted pricing for larger teams and multi-seat accounts. Reach out to our sales team to explore custom volume pricing built around your dialing goals.
When your free trial ends, your account will automatically transition to a paid subscription based on the plan and billing term (monthly or annual) you selected at checkout. You can manage, change, or cancel your plan at any time from your account settings.
Yes. All plans include phone reputation monitoring. Auto-replacements are included in Pro and Enterprise.
No, once you switch plans, you will not be able to go back to an old plan.
BatchDialer seamlessly integrates with software such as PropStream, BatchLeads, Podio, Hubspot, Zapier, and much more.
Yes. BatchDialer includes live AI features on the Pro and Enterprise plans. AI capabilities include Live AI call prompts, automatic call transcripts, AI-generated call summaries, and sentiment analysis.
*All new users have access to AI features during the 7-day free trial.
Yes. You can purchase additional phone numbers beyond your plan’s included amount.
Pricing varies by plan:
- Starter: $2 per additional number
- Pro: $1.50 per additional number
- Enterprise: $1 per additional number
If you downgrade to a plan with fewer included phone numbers, you will need to either remove the additional numbers or pay the additional cost (ranging from $1.50 to$2).
Phone numbers are included in all BatchDialer plans. Each plan includes a set number of phone numbers per agent, with the option to purchase additional numbers:
- Starter: 10 included, additional numbers $2 each
- Pro: 40 included, additional numbers $1.50 each
- Enterprise: 100 included, additional numbers $1 each
Pro & Enterprise plans also include automated number replacement for reputation protection.
Dialing from multiple lines lets you call multiple contacts at once, increasing your chances of reaching a live person and boosting conversations per hour. Using multiple phone numbers also spreads out call volume, helping protect your caller ID reputation and reduce spam flags as you scale.
A phone number is what you dial from and what recipients see as your caller ID. A line determines how many calls you can make at once (typically 3–5 simultaneously). Cycling through multiple phone numbers helps protect your reputation, while more lines increase efficiency.
Monitoring your phone numbers helps prevent spam flags, protect your caller ID reputation, and keep your connection rates high.
Yes. All calls can be recorded and accessed directly in your account for coaching, performance improvement, and record-keeping. Recordings are securely stored for 90–365 days based on your subscription level.
Yes. BatchDialer includes call recordings, live call monitoring, whisper coaching, and call barging features to help managers train and support their agents in real time. These tools make it easy to review conversations, provide feedback, and improve overall call performance.
Yes. Rapid Fire Mode continuously loads new contacts for dialing as soon as a line finishes ringing, instead of waiting for all lines to clear. This keeps your dialing momentum high until a call connects. Once you’re connected to a live call, the system pauses dialing and resumes only when you mark yourself as available again.
Yes. With local presence dialing, BatchDialer automatically matches the area code of the number you’re calling, increasing the likelihood that your call gets answered.
Yes. All plans include phone reputation monitoring.
- Starter includes monitoring (no auto-replacement).
- Pro and Enterprise include monitoring with automatic number replacement to protect deliverability and connection rates.
During your trial, you can dial from 3 phone numbers.