What STIR/SHAKEN and New Cold Calling Regulations Mean for You

What STIR SHAKEN and New Cold Calling Regulations Mean for You

Believe it or not, cold calling is about a lot more than skillful sales techniques, smooth scripts, and convincing people not to hang up on you. In fact, the hang-ups, unanswered calls, and ineffective campaigns may not have anything to do with your sales skills at all. The world of business calling is changing drastically. […]

How Does Call Labeling Work?

How-Does-Call-Labeling-Work

Overview Call labeling is a system that categorizes calls and warns people when they might be receiving a suspicious call. Anyone who has seen a message like “Scam Likely” on an incoming call has benefitted from call labeling. Call labels like “Fraud,” “Scam,” and “Scam Likely” warn users that they may be receiving a spam […]

Are Anti-Robocall Apps Impacting Your Calls?

Are Anti-Robocall Apps Impacting Your Calls?

Overview As Americans become overwhelmed with the number of spam calls they get, anti-robocall applications are more popular than ever. These apps automatically block and label incoming calls that pass through the carrier’s protections but look suspicious to the application’s algorithms. Every anti-robocall app works differently. They incorporate different technologies to consider different call data […]

High-Volume Outbound Calling: Best Practices and Caller ID Management

High-Volume Outbound Calling: Best Practices and Caller ID Management

Overview Many modern salespeople and others in customer-facing positions rely on high volumes of calling in order to get in touch with their customers and prospects as quickly and effectively as possible. But callers who aren’t used to managing their caller ID reputations often fall into the pitfalls of poor caller ID management. Instead, callers […]